Frequently Asked Questions (FAQ)

1. General Questions

Q: What is Safe Bike?
A: Safe Bike provides high-quality bike boxes for cyclists, making bike transport safe, convenient, and stress-free. Our boxes are designed to protect your bike during travel, storage, or shipping.

Q: How can I contact Safe Bike?
A: You can reach us via email at Safebike@gmail.com. Follow us on social media for updates and promotions.

2. Booking & Rental Questions

Q: How do I rent a bike box?
A: You can book your bike box online, via phone, or in-person at our Safe Bike location. Advance booking is recommended, especially during peak travel periods.

Q: What is the minimum age to rent a bike box?
A: Renters must be 18 years or older. Renters under 18 require parental or guardian consent.

Q: How long can I rent a bike box?
A: Rental periods are flexible. The start and end dates are agreed upon at booking. Extensions are available, subject to availability and additional fees.

3. Returns & Late Fees

Q: What happens if I return the box late?
A: Late returns incur a fee of £15 per day. A 4-hour grace period may apply for same-day rentals. Boxes not returned within 7 days will be charged at full replacement cost.

Q: How do I return the bike box?
A: Return the box to the agreed Safe Bike location. A staff member will inspect it for damage, cleanliness, and completeness.

4. Damage, Loss & Theft

Q: What if my bike box is damaged?
A: Renters are responsible for any damage during the rental period. Minor damage may incur repair fees; major damage will incur repair or replacement charges. Notify us immediately if damage occurs.

Q: What if my box is lost or stolen?
A: Renters are responsible for lost or stolen boxes. Charges will reflect full replacement cost plus administrative fees.

5. Payment & Refunds

Q: What payment methods do you accept?
A: We accept [Insert payment methods, e.g., card, PayPal, cash].

Q: Can I get a refund if I cancel?
A: Refunds are available only if cancellation occurs at least 24 hours before the rental start time. Late cancellations, missed rentals, or airline refusals are non-refundable.

Q: Is a security deposit required?
A: A deposit may be required to cover potential damage or loss. It is refunded upon safe return of the bike box.

6. Airline Compliance

Q: Will my bike box be accepted by airlines?
A: Safe Bike designs boxes to meet general airline luggage standards. However, airline policies change frequently, and compliance cannot be guaranteed.

Q: What if the airline refuses my box?
A: Renters are responsible for confirming their airline’s requirements. Safe Bike is not liable for refused check-in, additional fees, or delays.

7. Safety & Handling

Q: How should I pack my bike?
A: Secure your bike inside the box according to manufacturer instructions. Ensure parts are protected and the weight limit is not exceeded.

Q: Are the boxes safe to handle and transport?
A: Yes. Our boxes are durable and designed for safe handling. Always lift with care, use proper transport methods, and avoid overloading.

8. Tracking & Security

Q: Do you track the boxes?
A: Some boxes are equipped with AirTags for security and recovery purposes. Tracking is used only during the rental period to locate lost or stolen boxes.

Q: Is my personal data tracked?
A: Tracking collects location of the box only, not personal data. All data is deleted or anonymized after the box is returned.

9. Additional Questions

Q: Can I rent multiple boxes for a group or event?
A: Yes. Contact Safe Bike directly to arrange group rentals, deposits, and logistics.

Q: Are there any restrictions on usage?
A: Boxes must be used only for transporting bicycles. Misuse may incur fees or refusal of future rentals.

Still have questions?
Contact Safe Bike / Raceline Coaching Ltd at:

• Email: safe.bike.box@gmail.com